Job Title:  Installations Manager

Reporting to the Director Global Service, the Installations Manager is responsible for organizing and overseeing all SIMS instrument installations globally. This role ensures seamless coordination between factory operations, customers, and internal teams to guarantee successful instrument assembly, testing, and application upon delivery. The Installation Manager plays a crucial role in maintaining customer satisfaction and optimizing installation processes.

Key Responsabilities :

 Installation Coordination & Execution

• Organize and manage all SIMS instrument installations worldwide.
• Oversee the three main phases of installation: assembly, test, and application.
• Coordinate factory acceptance tests (FAT) and ensure instruments are ready for delivery.
• Liaise with customers to assess site readiness and technical requirements.
• Schedule installations, involving experts from operations and service departments as needed.
• Ensure continuous communication with subsidiaries and customers at every installation step.
• Follow up on installation action plans and escalate issues to the GSS Manager or Service Director when necessary.
• Define installation strategies tailored to customer needs, ensuring resource and equipment adequacy.

Customer Relations & Satisfaction

• Act as the voice of the customer, identifying and addressing any installation-related concerns.
• Ensure successful installations and maintain high customer satisfaction levels until full instrument acceptance.
• Monitor and resolve any instrument installation reservations daily.
• Manage action plans to clear installation obstacles and ensure smooth deployments.
• Maintain and update the Global Service Skill Matrix to ensure team competency.

Collaboration & Cross-Functional Coordination

• Work closely with Sales, Finance, Supply Chain, Field Service, and Operations to ensure best-in-class installations.
• Align installation activities with contractual obligations and customer expectations.

 Continuous Improvement & Process Optimization

• Lead initiatives to eliminate inefficiencies and enhance installation processes.
• Identify and propose improvements for installation-related workflows.

Team Leadership & Management

• Provide timely and efficient reporting to senior management.
• Support and mentor the installation team, fostering a problem-solving mindset.
• Coach engineers involved in installations to enhance their skills and effectiveness.

Continuous Improvement

• Lead ongoing and sustainable actions to improve all processes within their area of responsibility by eliminating inefficiencies and non-value-added tasks.
• Suggest improvements to processes in which they or their teams are involved.

Team Management

• Make decisions, resolve conflicts, and, when necessary, advocate for their team at higher hierarchical levels.
• Support their team in resolving challenges by collaborating with peers.
• Guide their teams in adapting to changes in their activities, roles, and behaviors to ensure skill development (both technical and interpersonal).
• Champion the company’s vision and celebrate team achievements to foster engagement.

Education and Experience

• Engineering or technical degree in a relevant field (e.g., mechanical, electrical, physics, or related discipline).
• Minimum 7 years of experience in equipment installation, field service, or technical project management.
• Experience in high-tech instrument installation (e.g., SIMS, analytical or scientific instruments) is a strong plus.

Professional Knowledge and abilities

• Strong project management and organizational skills.
• Excellent communication and leadership abilities.
• Ability to work in a multicultural and global environment.
• Fluent in English; additional languages are a plus.
• Willingness to travel frequently worldwide.

• Customer-oriented mindset with a strong commitment to satisfaction.
• Technical problem-solving and analytical skills.
• Ability to manage multiple installations and prioritize tasks effectively.
• Strong collaboration and teamwork abilities.
• Continuous improvement mindset.