Job Title:  Customer Engagement Manager

We are seeking a highly technical, execution‑focused Customer Engagement Manager (CEM) to support SkyBitz’s petroleum logistics customers. This role is responsible for owning end‑to‑end customer implementations across hardware, firmware, and software, while serving as a trusted technical advisor throughout onboarding, adoption, and expansion.

The ideal candidate brings strong technical aptitude, hands‑on implementation experience, and a deep understanding of petroleum logistics operations, including fleet operations, terminals, carriers, and upstream/downstream workflows. This individual is expected not only to deliver successful deployments, but also to actively identify and drive process improvements that improve scalability, customer outcomes, and internal execution.

Key Responsibilities 

• Lead end‑to‑end customer implementations from kickoff through production, including discovery, solution design, configuration, deployment, validation, and handoff to support.
• Serve as the technical authority for customer onboarding, with a strong understanding of SkyBitz hardware, firmware, integrations, and software platforms.
• Partner directly with petroleum logistics customers to understand operational workflows (dispatch, scheduling, compliance, terminal operations, carrier interactions) and translate them into scalable technical solutions.
• Develop and manage detailed project plans aligned to contracted scope, timelines, milestones, dependencies, and delivery expectations.
• Own implementation execution against schedule, budget, and quality targets, proactively identifying risks and driving mitigation plans.
• Deliver clear, technically accurate training (virtual and onsite) covering device installation, system configuration, integrations, reporting, and petroleum‑specific use cases.
• Create and continuously improve training materials, deployment guides, and onboarding documentation based on customer feedback, product updates, and evolving petroleum logistics requirements.
• Facilitate working sessions with customer technical and operational stakeholders to gather requirements, validate solutions, and communicate progress.
• Collaborate closely with Engineering, Product Management, Sales, and Support to ensure implementation readiness, feedback loops, and continuous improvement.
• Identify process gaps and inefficiencies in onboarding and implementation workflows and actively contribute to improvements that increase consistency, scalability, and customer satisfaction.
• Act as a customer advocate, ensuring implementation learnings inform product roadmap discussions and operational best practices.

Required Qualifications 

• Strong technical aptitude with demonstrated experience implementing enterprise software solutions involving hardware, integrations, and operational workflows.
• 3+ years of experience leading customer‑facing software implementations, technical consulting engagements, or complex system deployments.
• Experience managing full lifecycle implementations, including discovery, configuration, testing, deployment, training, and transition to Go-Live operations.
• Proven ability to work directly with customer technical and operational teams to solve real‑world business problems.
• Excellent analytical, troubleshooting, and problem‑solving skills with strong attention to detail.
• Ability to communicate complex technical concepts clearly to both technical and non‑technical audiences.

Preferred Qualifications

• Experience in petroleum logistics, including dispatch and delivery systems, terminal operations, tank monitoring, and digital platforms supporting fuel distribution.
• Project management experience, including work estimates, scope management, and risk mitigation.
• Familiarity with integrations (APIs, data feeds, third‑party systems) commonly used in logistics and transportation environments.
• Bachelor’s degree or equivalent practical experience.

Additional Requirements

• Willingness to travel to customer sites as needed (up to ~20%).
• Ability to operate effectively in a fast‑paced, cross‑functional environment while managing multiple implementations concurrently.
• Continuous improvement mindset with a strong sense of ownership and accountability.