Job Title:  Service Centre Technician

Job purpose:

The main purpose of this role is to carry out a repair service function operating within the production department in compliance with ISO9001 accreditation. Deliver a cost-effective repair service in line with customer service and quality expectations. Provide timely support to our internal and external customers.  

Key responsibilities and accountabilities: 

• Day to day repair function consisting of assessment, service/repair, fault finding and calibration.
• Create the quality feedback loop between the service centre and the quality department.
• To report non-conforming material and submit improvement change requests.
• Provide timely after-sales support to all internal and external customers in line with the agreed expectations of the business.
• Ensure all third-party approvals are compliant for the department.
• Maintain the working standards in line with operational organisation and the 5S policies.
• Ensure that all relevant health & safety policies and procedures are observed.
• Perform other duties and tasks as required by the business.

Key Competencies:

• Repair & Calibration: Apply Engineering knowledge to achieve the required output.
• Initiative: Taking ownership of own work, doing what is needed without being asked, following through.
• Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and supportive, making it as easy as possible on the customer.
• Continuous Improvement: Seeks opportunities to improve process, procedures, that will improve individual and company performance, cost savings, health and safety improvements.
• Communication: Ability to effectively communicate and demonstrate understanding of what has been communicated.

Experience, Professional Qualifications and Personal Requirements:

• Candidates will ideally have experience in a Production & Test Environment.
• Lean manufacturing knowledge/awareness
• Level 3 NVQ/BTEC Minimum or relevant equivalent experience
• Knowledge and experience of Microsoft Office applications

Established in 1947 LAND®, a business of AMETEK Inc., is a world leader in infrared temperature measurement, combustion efficiency and environmental emissions monitoring systems. LAND® solutions are used by our global customer base in many applications including steel, aluminum and glass manufacturing, power generation and the petrochemical industry. Our broad range of products enable our customers to control and monitor their processes safely and efficiently, improve quality and reduce waste. LAND® is part of the Process Measurement and Inspection (PM&I) Business Unit with its sister companies Surface Vision and Micro-Poise.