Job Title:  Service Technician

The key duties for which the employee is accountable are as follows: 

• Performs component level diagnosis and calibration of high technology instruments.
• Able to update electronic and software for all Reichert products upon training.
• Work closely with engineering team concerning root cause analysis on warranty / field returns. 
• Provides estimates for repairs for billable service.
• Occasional field service calls within country.
• Technical telephone support
• Performs technical trouble shooting and repairs on all Reichert made and purchased products upon training.
• May train other Service Technicians.
• Ensure that all equipment and tools are clean, organized and in good working condition to maximize efficiency.
• Keep work area organized and clean in accordance with 5S initiatives.
• Performs rework of product when instructed. 

Position Requirements: 

The education, experience, skills and training required of the employee for this position are as follows: 

• 2 year Associate Degree required and/or minimum two years electronic instrumentation repair experience.
• Good communication skills
• Interaction with all related personal within company to perform all functions required
• Ability to interface with customers 
• Basic computer skills to navigate and enter information into predetermined fields of controlled software accurately and timely as instructed.