Job Title:  Inside Sales Representative

As an Inside Sales Representative, you will help customers identify solutions that meet their needs while contributing to business growth in a fast-paced sales environment. You will be a key point of contact for customers, support sales opportunities from inquiry through order follow-up, and partner with team members to deliver a responsive, professional customer experience. 

Responsibilities 

• Manage customer inquiries, quotations, and sales opportunities from initial contact through follow-up. 

• Develop strong professional relationships with existing and prospective customers. 

• Identify new business opportunities and contribute to sales growth goals. 

• Follow up on leads, quotations, and customer requests in a timely and professional manner. 

• Maintain accurate customer, account, and opportunity information in CRM systems. 

• Partner with field sales, customer service, operations, and marketing teams to support customer needs. 

• Participate in the sales bullpen by sharing market insights, reviewing opportunities, and contributing to team sales strategies. 

• Build product knowledge and communicate product features, benefits, and value to customers. 

• Monitor customer activity and market trends to identify opportunities for growth. 

• Prepare sales reports, forecasts, and related documentation as needed. 

• Support continuous improvement efforts that enhance the customer experience and sales effectiveness. 

Required Qualifications 

• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent combination of education and experience. 

• Two or more years of experience in inside sales, customer service, account management, or a related commercial role. 

• Strong verbal and written communication skills. 

• Ability to develop professional relationships and support customer decisions through consultative selling. 

• Proficiency with Microsoft Office applications and CRM systems. 

• Strong organizational skills with the ability to manage multiple priorities. 

• Customer-centered approach with attention to detail and follow-through. 

Preferred Qualifications 

• Experience in a manufacturing, industrial, or technical product environment. 

• Experience with ERP and CRM systems. 

• Experience supporting sales growth, customer retention, or pipeline management. 

• Knowledge of sales forecasting and opportunity tracking.