Job Title:  Scheduling Coordinator

Job Summary:

The Client Services Coordinator is responsible for scheduling field personnel to customer sites daily on a regional basis.  Providing customer support for scheduling issues, coordinating parts, ensuring field personnel are scheduled properly.

This position will be based in our Columbus, Ohio office.

Key Responsibilities: 

• Schedule Field Personnel to customers sites daily on a regional basis.
• Updating Job Logs, Schedules, Job Notes and other event logs.
• Provide customer support for scheduling issues, coordinating parts, ensuring field personnel are scheduled properly.
• Work directly with all levels of the Service Organization.
• Coordinate all parts, test equipment and field personnel to be on site for scheduled service dates.
• Perform customer calling for PO updates, service requirements and safety equipment needs for scheduled jobs.
• Process parts pertaining to service jobs that includes updating Oracle and Ardexus software platforms and defining what parts needs to be included in the package.
• Pulling parts and organizing them per the requirements of the job in a timely manner to ensure parts are on site for the jobs scheduled.
• Provide support for process improvements within the service business.
• Support the Service Operations Manager and Director of Client Services.
• Must be willing to work overtime and occasional weekends.

Minimum Qualifications:

Two years of customer service experience in the electronic or engineering industry with MS Word and MS Excel experience required.  Experience scheduling technicians a plus. 

High School diploma or equivalent.

Desired Qualifications:

Excellent written and verbal communication skills, excellent customer service skills.  Excellent time management skills, multi-tasking, and perform duties with little supervision. Must be willing to work overtime and occasional weekends.  Expert Computer skills (MS Word, Excel) with fast and accurate data entry skills.  Must be well organized, work well within a team and interacting with internal and external customers (proven customer relation skills), comfortable with handling time critical tasks, comprehensive understanding of electronic components such as fuses, SCR’s, diodes is a plus.  Experience in Oracle based applications a plus, experience with Ardexus software a plus.

Physical Requirements:

Sedentary work:  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Kneeling:  Bending legs at knee to come to a rest on knee or knees.

Crouching:  Bending the body downward and forward by bending leg and spine

Reaching:  Extending hand(s) and arm(s) in any direction.

Standing:  Particularly for sustained periods of time

Walking:  Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Talking:  Expressing or exchanging ideas by means of the spoken word.  Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly

Hearing:  Perceiving the nature of sounds at normal speaking levels or without correction.  Ability to receive detailed information through oral communication and make fine discriminations in sound.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

This job description in no way states or implies that the duties and responsibilities are the only duties and responsibilities to be performed by the individual(s) with this job description. The individual(s) maybe called upon and required to follow other instructions or perform other duties/responsibilities requested by his/her manager, consistent with the purpose of the position, department and/or company objectives.

What’s in it for You:

• Competitive compensation, holiday pay, and paid time off
• Great benefits package that includes health, vision, and dental insurance
• 401(k), plus matching
• Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
• Employee referral program
• Tuition reimbursement program
• Employee assistance program
• Exciting, fast-paced environment where you could make a true impact
• Opportunities for career advancement within our business unit and across all other AMETEK business entities

To learn more about our company and our job opportunities, visit us at:

https://www.ametek.com/careers

To learn more about the business unit you’ll be joining, visit us at:

Select one of the below options

• Solidstate Controls: https://www.solidstatecontrolsinc.com
• Power Instruments: https://www.ametekpower.com
• HDR: https://www.hdrpower.com