Job Title:  Client Relations Manager

As the Client Relations Manager, you will manage the day-to-day operations of the Client Relations function, with primary responsibility for leading and supporting Project Managers and ensuring an excellent end-to-end client experience.

Specific Responsibilities:

• Provide day-to-day leadership, coaching, and oversight for New Equipment Project Managers.
• Own and maintain the SCI Shipping Analysis for all business units; schedule review meetings as needed and distribute updated analysis in advance.
• Train, motivate, and develop team members to achieve optimal performance, engagement, and service levels.
• Partner with the Director of Operations to align manufacturing and shipping schedules; communicate status, risks, and recovery plans to internal stakeholders and clients.
• Identify potential forecasting gaps that could impact delivery commitments and coordinate cross-functional actions to close them.
• Monitor open orders, drive timely issue resolution, and ensure proactive client communication to support on-time delivery.

Qualifications:

• Strong verbal and written communication skills, with proficiency in Microsoft Excel, Oracle, Adobe Acrobat, Outlook, and Salesforce. Experience with Monday.com and AI-enabled tools is a plus.
• Demonstrated ability to lead and coach a team, manage competing priorities, and drive results in a multifaceted, client-facing environment.
• Strong relationship management and problem-solving skills, with the ability to de-escalate issues and align stakeholders on solutions.

Experience:

• Three to five (3–5) years of experience leading and managing a team responsible for client relations/customer experience in a custom, project-based manufacturing environment.

What’s in it for You: 

• Competitive compensation, holiday pay, and paid time off
• Great benefits package that includes health, vision, and dental insurance
• 401(k), plus matching
• Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
• Employee referral program
• Tuition reimbursement program
• Employee assistance program
• Exciting, fast-paced environment where you could make a true impact
• Opportunities for career advancement within our business unit and across all other AMETEK business entities

To learn more about our company and our job opportunities, visit us at: https://www.ametek.com/careers

To learn more about the business unit you’ll be joining, visit us at: Solidstate Controls: https://www.solidstatecontrolsinc.com