Job Title: Senior Service Engineer
Location:
Chennai, TN, IN, 600 002
Business Unit:
Process, Measurement & Inspection
Posting Date:
Sep 17, 2024
Job Description:
Micro-Poise Measurement Systems, an AMETEK company, is a leading OEM supplier of capital test equipment to the worldwide automotive and tire industries. Micro-Poise is currently seeking an experienced Field Service Technician. The Field Service Technician performs the installation and commission of equipment. Troubleshoots and repairs mechanical problems and/or hardware and software control programming, which includes control circuits, electronics, and P.C. Boards. All machines are PC or PLC-controlled; some machines are linked to the customer’s IT network for host system communications.
- Provide service, including machine installation and startup, warranty service, training, and machine upgrades at customer’s site
- Perform functional confirmation and testing to obtain customer acceptance
- Supply technical support for customers, including answering customers’ phone calls and emails for technical issues
- Assist Aftermarket sales team with sales of upgrades or spare parts
- Provide feedback on production, quality, customer satisfaction, and continuous improvements
- Must be able to independently move and/or lift heavy machine parts manually (up to 70-lbs)
- Communicate with the Service Manager throughout customer visits regarding progress or problems on site with written reports, emails, and checking in prior to leaving a customer site
- Other duties assigned by the Service Manager