Job Title:  Customer Service Specialist

Paragon Medical, a business of AMETEK, is a trusted partner in medical device manufacturing, offering end-to-end solutions from concept to final production. With expertise across various applications, we deliver high-precision components and complete products tailored to exceed customer expectations.

SUMMARY OF POSITION: 
The overall goal of the Customer Service Specialist is to manage all internal and external activities associated with existing products/or tasks related to new project development.  Customer Service is also the gatekeeper for all incoming sales orders and associated tasks, including receipt, payment reminder, entry, processing, and acceptance, daily shipment arrangement.  Customer Service monitors and communicates delivery schedules for all projects via customer status reports.  Customer Service initiates, routes, coordinates, and monitor’s all RGAs and customer complaints.  Customer Service is a support organization to the Production Manager, Plant Clerk, and Shipping on an as-needed basis.  Customer Service is responsible for providing accurate, proactive communications to internal as well as external customers. 
客户服务专员的总体目标是管理所有与现有产品和/或与新项目开发相关的内部和外部活动。也是所有输入销售订单和相关任务的把关人，包括管理收据、付款提醒、订单输入、处理和接收，每天的发货安排。客户服务人员负责客户状态报告监控和沟通所有项目的交付进度。客户服务人员需主动协调和监控所有的RGA和客户投诉。客户服务是为生产经理，其他员工，基础运输的支持部门。客户服务负责向内部和外部客户提供准确、主动的沟通。
 
ESSENTIAL FUNCTIONS: 
基本职责
•    Enter and process sales orders as they are received.  
把接收到的订单输入系统。
•    Provide customers with an order acknowledgment in time to confirm pricing and delivery.  
及时为客户提供订单确认，以确认价格和交期。
•    Provide copies of sales orders to the appropriate manufacturing, sales, project management, and Account Executive representatives.  
为相关的制造、销售、项目管理及客户代表们提供销售订单的副本。
•    Attend production meetings to ensure on-time delivery of orders. Alert the Production manager of major delivery problems or concerns.
参加生产会议确保订单能准时交货。提醒生产经理关于交期问题或其它担忧。
•    Coordinate delivery dates and provide weekly updates to customers via weekly status reports. 
协调交货日期，并通过每周状态报告向客户提供每周更新。
•    Fax, distribute and maintain files for all quotes, including pricing matrix for each customer on an as-needed basis. 
根据需要传真、分发和维护所有报价文件，包括每个客户的定价矩阵
•    Ensure that if a quote affects a current order, the customer is notified, and a revised PO is received before the quote is filed and the order is shipped.  
确保当报价影响当前订单时通知客户，并在报价提交前和订单发货前收到修改后的销售订单（PO）。
•    Order any miscellaneous items required from the customer to fulfill the requirements of purchase orders.  Ensure timely delivery.  (i.e. labels, customer supplied materials)  
从客户那里得到满足订单要求的任何信息。确保及时交货。(如标签、客供料)
•    Manage customer prints index.  Ensure customer prints are in-house for all incoming orders that are ordered by revision.  Work with customers to obtain the appropriate documentation, blueprints, or specifications required for an order.   
管理客户图纸。确保所有订单客户的图纸都在公司。与客户合作以获得订单所需的相关文件、图纸或规格。
•    Update Customer database as required.  
根据需要更新客户数据。
•    Update Visual Manufacturing upon product launch to ensure appropriate items are input into the sales orders.  
在产品发布时更新Visual系统，以确保销售订单中输入所需的适当的项目。
•    Track all customers’ Delivery and Quality scores on needed bases.
根据需要跟踪所有客户的交货期和质量得分。
•    Support production plan.
支持生产计划。
•    Create invoices and packing lists for daily shipments, collaborate with the production and warehouse team to confirm compliance with customer's shipping OTD requirements
制作每天发货的发票和箱单，与生产部门和仓库合作，确认满足客户的发货OTD要求
•    Reconciliation with the customer and getting AR statement confirmation from the customer regularly, dealing with AR differences, and coordinating customers with the internal finance department. Regularly send payment reminders by mail/call methods to overdue customers.
定期与客户对账并得到客户的应收账款对账单确认，处理应收账款差异，协调客户与内部财务部门的关系。定期通过邮件/电话的方式向逾期客户发送付款提醒
•    According to the requirements of SOX audit, create invoices and packing lists, from Visyal and store relevant documents for each order
根据SOX审核的要求，开具系统发票和箱单，存放每个订单的相关资料
•    Collaborate with logistics team to confirm shipping information with customers in advance
与物流部门的同事合作，提前和客户确认相关的发货信息
•    A perfect attendance, can work overtime irregularly
能出全勤, 能适应不定时的加班

OCCASIONAL DUTIES: 
偶然职责：
•    Handle calls from customers concerning product complaints, sales order status and delivery dates. 
处理关于产品投诉、销售订单状态和发货日期的电话。
•    Miscellaneous filing as required.
所需要的其它文件或资料。 
•    Ordering departmental supplies as required. 
根据需要订购部门所需物品。
•    Open incoming drawings as required for all projects.
根据需要打开所有项目的图纸。
•    Other duties as required.
其它要求的职责。
•    Once an employee demonstrates competency in a position, he/she may be required to train others in similar roles.
当被确认在此岗位上是称职的，需要为他人提供此岗位的培训。

EXPERIENCE / EDUCATION:
经验 / 教育：
Diploma education or equivalent required. Secretarial or customer service training is preferred. Minimum 2 years of customer service or related experience in a manufacturing environment is required.
大学教育或相当。优先考虑有秘书或客户服务培训经验的。在制造行业有2年客户服务经验。

SKILLS: 
技能：
•    Thorough knowledge of business development, manufacturing operations, and engineering standards.
全面了解业务开发、制造运营和工程标准。
•    Interpersonal communication and teamwork skills are required.  
有人际交往与团队合作能力。
•    Strong organizational skills/ leadership skills/ability to work cross-functionally.  
较强的组织领导能力，跨部门工作。
•    Ability to handle multiple tasks in a fast-paced environment.
有能力在快节奏的环境中处理多项任务。
•    Effective presentation, communication, and interpersonal skills
高效表达、沟通和人际交流能力。
•    Hands-on individual who is a clear thinker and quick learner.
有清晰的思维和快速学习的能力。
•    Flexibility to work overtime.
能适应加班。
•    Good problem-solving skills.  
良好的解决问题能力。
•    Computer literacy and proficiency with Word and Excel are a must.  
必须在使用Word, Excel方面非常精通。
•    Exceptional attention to detail is required.  
要求能关注细节。
•    Goldmine and Visual Manufacturing knowledge preferred.  
有Goldmine 或 Visual系统操作经验优先。
•    Excellent oral, written, and telephone communication skills. 
优秀的口头、书面及电话沟通能力。
   
PHYSICAL DEMANDS AND WORK ENVIRONMENT:  
The physical demands and work environment characteristics described here are representative of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands:  While performing the duties of this job, the employee is occasionally required throughout the workday to stand; walk; sit; use hands to handle objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to see print in various sizes and formats. May be required to climb stairs. Must regularly be able to pull and push up to 15 pounds and occasionally lift up to 25 pounds.
Work environment: Work performed in an office environment.  The noise level in the work environment is usually low.

    身体要求和工作环境：这里提到的身体要求和工作环境的特点是具有工作代表性的。
身体要求：在履行职责的时候，员工会需要站立；走路；就坐；用双手来处理、感觉或操作物体、工具；用手和手臂够物；爬上楼梯；平衡；弯腰、跪地、躺卧或爬；说话或倾听；品尝或闻嗅。员工必须偶尔升降及/或移动15磅甚至25磅重物。工作要求的具体能力包括近观、远视、辨色、环视、深度知觉以及调整工作重点的能力。
    工作环境：工作在公办区域。工作局部环境中的噪音水平较低。