Job Title:  Service Center Coordinator

The Service Center Coordinator will be the first point of Customer Service contact for the repair center business and must have effective skills to service and manage multiple customers simultaneously.  In addition, this position will be responsible for creating and maintaining appropriate metrics needed to optimize on-time delivery and satisfy customer support needs.

Candidate must have a high attention to detail, excellent communication skills, insights to operational flow and be a self-starter to work in a fast-paced flexible manufacturing environment.  Strong computer skills and effective problem solving/decision making skills are required

This position reports directly to the PDS Operations Manager.

Key Responsibilities:

• Enter repair material requirements and technician notes into MRP (Oracle).
• Provide all repair center commitment communications via telephone or e-mail, as applicable, to assure customer/Customer Service needs are met.
• Coordinate with Receiving/Customer Service to resolve any customer purchase order issues.
• Interface with Operations Manager to assure customer expectations for TAT and repair support are achieved in concert with shipping goals.
• Establish and maintain processes to manage customer awareness and track repair center performance in conjunction with Operations.

Minimum Requirements:

• Associates degree in business field or equivalent combination of training and experience required.
• Prior Repair Service Center experience and/or Customer Service experience within the Aerospace industry preferred.
• Excellent verbal communications skills with ability to communicate verbally in one on one or group situations with customers, co-workers and management.
• Ability to make good decisions, including exhibiting sound and accurate judgment; supporting and explaining reasoning to decisions; including the appropriate people in decision-making process; making timely decisions; and identifying when issues should be escalated to business unit manager.
• Strong attention to detail and focus on quality and accuracy.
• Ability to prioritize and plan work activities; use time efficiently; and work with deadlines without being prompted and without excess supervision.
• Excellent computer skills using Outlook and Microsoft Office Suite and EXCEL skills.
• Ability to learn Oracle MRP system for order tracking and material management.
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Ability to lift, push, pull up to 30 lbs.
• The work environment is usually well-lighted, heated and/or air-conditioned indoor office and factory shop setting with adequate ventilation. The noise level in the work environment is usually quiet and occasionally loud.