Job Title: Technical Service Manager
Bangalore, KA, IN, 560048
About Us:
Join AMETEK Programmable Power, a leader in cutting-edge programmable power solutions and systems. We specialize in designing and delivering precision AC and DC programmable power supplies, electronic loads, power subsystems, and compliance test solutions. If you're ready to work at the forefront of differentiated power technologies, this is your opportunity to make an impact in a fast-paced, high-tech environment!
Job Summary:
The Technical Service Manager (TSM) is responsible for all first level phone, repair depot, and field support for post sales customer technical issue. The TSM manages custoer support requirements and application-based issues with AMETEK Programmable Power and VTI support issues both over the phone and on-site with customers as required. The TSM will be responsible for excalating technical support issues to AMETEK Programmable Power San Diego when required and driving a timely resolution of these issues. The TSM will be responsible for finding an driving service sales opportunities for annual agreements, calibrations, upgrades, and professional training within their region. The TSM will support regionals ales effors and drive maximum customer satisfaction with timely responses and solutions to technical and service-related problems.
Key Responsibilities:
- Manage all first and second level technical support issues for AMETEK Programmable Power and VTI products within assigned region
- Deliver timely customer technical resolutions over the phone, in person, or through repair depot Return Material Authorizations (RMA)
- Escalate complex technical issues to AMETEK Programmable Power’s San Diego factory, as required
- Schedule and perform onsite technical support activities to include installation, training, repairs, upgrades, moves, and preventive maintenance activities in support of customer needs
- Create training and support documentation for repair and support activities as required
- Identify, develop, and close service opportunities within their respective region
- Manage a funnel of service sales opportunities and drive opportunities to closure
- Support sales efforts to close regional opportunities through technical intervention and application based support
- Track and report performance metrics while driving results to be within established KPI’s
- Manage repair depot inventory, including demonstration units, in support of service and sales needs
Minimum Qualifications:
- Bachelor’s degree in engineering – Electrical or Mechanical
- 3 years of application/service engineering experience
- 5 years’ experience solving technical issues, preferably in power supplies and T&M equipment, System, subassembly, and component level troubleshooting
Desired Qualifications:
- Use of test equipment including DMM, DVM, Distortion Analyzer, Oscilloscope, Function Generator, Phase Meter, AC/DC Power Supplies, Load Banks
- Experience reading engineering drawings, schematics, datasheets, and Bills of Material (BOMs)
- Self-starter, ability to work with only general, limited supervision
- Exceptional communication and customer service skills since this position will interface directly with customers
- Strong time management and organizational skills
- Must speak, read, and write English
- Computer skills including Microsoft Office – Excel, Word, PowerPoint, and Access
- Experience working with power supplies
Additional Details:
Ability to travel 50-75%
To learn more about our company and our job opportunities, visit us at: https://www.ametek.com/careers
To learn more about the business unit you’ll be joining, visit us at:
Programmable Power: https://www.programmablepower.com/