Position Summary

The Sales & Service Coordinator will be responsible for end-to-end sales administration, service coordination, commercial operations, and import/export logistics support. The role acts as a key interface between customers, the India sales/service team, the UK factory team, freight forwarders, banks, and finance teams.

Key Responsibilities

• Process customer purchase orders and coordinate order booking in ERP/CRM systems.
• Prepare quotations, commercial offers, tender submissions, and sales documentation.
• Coordinate with service engineers and customers for installation, maintenance, calibration, and support activities.
• Generate invoices and submit through customer portals and designated channels.
• Track invoice approvals and follow up on collections and outstanding receivables.
• Maintain customer records, AMC contracts, work orders, and CRM documentation.
• Coordinate spare parts logistics and service execution activities.
• Provide regular updates on order, delivery, shipment, and service status.
• Track and circulate weekly order intake, sales forecast, and backlog reports.
• Coordinate with the UK factory team for order execution, shipment planning, and delivery schedules.
• Manage import/export documentation, customs paperwork, shipping documents, and logistics coordination.
• Liaise with freight forwarders, customs brokers, and logistics partners.
• Coordinate LC documentation, amendments, and execution with customers and banks.
• Manage Bank Guarantees (BGs), renewals, extensions, and tracking.
• Support commercial compliance, contract administration, and customer documentation requirements.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs

Qualification & Experience

• Graduate in Commerce, Business Administration, Management, Logistics, Supply Chain, or related field.
• 5-8 years of experience in sales coordination, service coordination, commercial operations, customer support, or import/export operations.
• Experience working with international factories/suppliers is preferred.

Preferred Skills

• Strong communication and customer relationship skills.
• Proficiency in Microsoft Office, especially Excel, and ERP/CRM systems.
• Knowledge of Incoterms, international shipping, import/export procedures, and customs documentation.
• Strong understanding of commercial terms, sales contracts, purchase orders, invoicing, Letters of Credit (LCs), and Bank Guarantees (BGs).
• Experience with invoice submission through customer portals.
• Knowledge of payment follow-ups and accounts receivable management.
• Excellent organizational and multitasking capabilities.

Key Performance Indicators

• Order booking accuracy and turnaround time.
• On-time shipment coordination and delivery performance.
• Backlog management and forecast accuracy.
• Invoice submission and collection efficiency.
• Effective LC/BG management and documentation compliance.
• Customer satisfaction and responsiveness.