Job Title:  Ecommerce Specialist

Key Responsibilities:

E-commerce Operations (Core Responsibility)

• Manage and optimize e-commerce platforms (SAP Commerce, BigCommerce, or similar).
• Support end-to-end SAP e-commerce initiatives, including BigCommerce-to-SAP migration and website releases.
• Maintain product catalog accuracy, including pricing, descriptions, and digital content.
• Monitor website performance, user journeys, and conversion metrics to identify optimization opportunities.
• Execute merchandising strategies, promotions, and online campaigns.
• Drive UX/UI improvements to enhance overall customer experience.
• Collaborate with IT, product, and marketing teams to implement platform enhancements.
• Maintain and update platform documentation, including user guides and training materials.
• Generate and manage recurring reports and scripts on a daily and weekly basis.
• Contribute to customer-facing digital content, including Product Information Management (PIM) systems.
• Support development of customer portals and enhancements to overall digital experience.

Digital Experience & Content Development

• Develop, edit, and deliver digital learning materials (e.g., procedures, videos, interactive content) for customers and partners.
• Identify opportunities to improve the customer journey across digital touchpoints.
• Support website design improvements to better meet customer and partner needs.

Digital Marketing Support (Preferred)

• Provide support on digital marketing initiatives such as SEO, SEM, email, and paid media, as needed.
• Contribute to optimizing website and campaign content to enhance traffic, engagement, and conversion.
• Assist in reviewing campaign performance and identifying opportunities for improvement.

Reporting & Analytics (Preferred)

• Support reporting activities using Salesforce or similar CRM platforms.
• Track key performance indicators (KPIs) and generate insights for decision-making.
• Maintain data accuracy and consistency across systems.

Required Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field.
• 3–6 years of experience in e-commerce or digital commerce roles.
• Hands-on experience with SAP Commerce (Hybris), BigCommerce, or similar platforms.
• Strong understanding of e-commerce operations, workflows, and best practices.
• Analytical mindset with strong problem-solving capabilities.
• Proficient in Microsoft Office, especially Excel.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively within a team.

Preferred Qualifications:

• Exposure to digital marketing (SEO, paid media, and content strategies).
• Familiarity with Salesforce or CRM reporting tools.
• Experience in B2B or industrial sectors.
• AI automation experience

Key Competencies:

• Attention to detail and accuracy
• Strong communication and collaboration skills
• Customer-centric mindset
• Proactive and solution-oriented approach