Job Title:  Customer Support Coordinator

The purpose of this job is to support the US Service Department and external customers. This person will be located in India but will support on the EST time zone.

ESSENTIAL SKILLS AND RESPONSIBILITES:

• Respond to customer requests for onsite service, installations, system moves, billable and warranty service

• Issue quotes and process orders

• Answer phones and log customer inquiries with detail and clarity/dispatch to appropriate Service team members

• Run reports and maintain customer details in Salesforce database (contract dates, customer contact info, assets, create cases)

• Ability to troubleshoot and seek out solutions

• Provide admin support to VP Service and US Service managers as needed

QUALIFICATIONS:

• Must have the ability follow established processes

• Well organized and confident to work independently but will be a strong team player.

• Intermediate Excel User (know vlookups, pivot tables)

• Willingness to take on new responsibilities and challenges

• Ability to utilize interpersonal and communication techniques, working in a team environment, and dealing with a wide variety of personalities and communication styles

EDUCATION/EXPERIENCE:

• High school diploma or equivalent and 3-5 years of equivalent experience required

• Preferred Associates Degree