Job Title:  Accounts Receivable Collector

Main Role:

The Accounts Receivable Collector is responsible for managing and collecting outstanding customer accounts to ensure timely payments and maintain healthy cash flow. This role involves proactive communication with clients, resolving payment issues, and collaborating with internal teams to support the company’s credit and collection policies.

Key Responsibilities:

• Monitor and manage accounts receivable portfolio to ensure timely collection of outstanding balances.
• Contact customers via phone, email, or other channels to follow up on overdue invoices.
• Follow up invoice submissions on customer portals to ensure timely payment.
• Investigate and resolve payment discrepancies and disputes in collaboration with internal departments.
• Maintain accurate records of collection activities and update customer accounts in the system.
• Prepare and analyze aging reports and provide regular updates to management.
• Recommend accounts for escalation or legal action when necessary.
• Assist in developing and implementing collection strategies to improve recovery rates.
• Ensure compliance with company policies and applicable regulations.

Ideal Profile:

• Diploma in Accounting, Finance, or related field; equivalent experience considered.
• Previous experience in accounts receivable or collections is an asset.
• Strong communication and negotiation skills with a customer-focused approach.
• Ability to work independently and manage multiple priorities effectively.
• Proficiency in Microsoft Office (Excel and Outlook); experience with ERP systems preferred.
• Attention to detail, problem-solving skills, and ability to work under pressure;
• Intermediate Spanish a plus