Job Title:  Customer Support Associate II

Key Responsibilities

1. Responsible for the primary interface between assigned customers and AMETEK Sales, Engineering, Materials, Operations and Finance colleagues to support customer needs and AMETEK business objectives.
2. Responsible for purchase order review, order entry and maintenance, customer website maintenance, and resolution of customer issues.
3. Communicates with Sales and Operations personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
4. Understands repair operations and associated workflow.
5. Review customer contracts, specifications, purchase orders, shipping instructions, and other customer requirements and support documentation.
6. Maintain files for quotes, orders, contracts, and related customer documents.
7. Interact individually with the sales team to identify and clarify information and research needs.
8. Customer interfacing – specifically as back-up with internal requests if Sales team is on the road.

Education

• High School diploma required
• College coursework in a related discipline preferred

Experience

We need your experience to include:

• 3-5 years as a Customer Service Representative in OEM, MRO / Aftermarket preferred.
• Prior contracts experience is preferred

Qualifications

You should also know how to:

1. Communicate through excellent presentation, and interpersonal skills, well-developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization
2. Attention to detail, accuracy is imperative
3. Excellent organizational and analytical skills
4. Ability to work well under pressure, multitask and meet deadlines
5. Computer skills to include Word and Excel. PowerPoint and Hyperion Enterprise are a plus
6. Work hours must be flexible, and overtime will be required to meet the demands of the position
7. Must have the ability to clearly and concisely communicate in English with customers.