Job Title:  Logistics and Order Management Agent

The Logistics and Order Management Agent plays a key role in ensuring the efficient movement of goods and seamless exchange of information across both local and international operations. This versatile position combines hands-on logistics activities—such as receiving, shipping, and inventory management with administrative and customer service functions, supporting teams in Canada, the United States, and Mexico.

Key Responsibilities

Back-Office & Administrative Support

• Enter customer orders into CRM and ERP systems.
• Track order status and ensure timely processing.
• Input and update sales opportunities in CRM (e.g., Salesforce).
• Collaborate with sales teams to maintain accurate pipeline data.
• Support USA-based back-office team with administrative tasks.

Logistics Operations

• Receive and inspect incoming goods or raw materials.
• Verify quantities and quality upon reception.
• Notify relevant departments (Support, Logistics, etc.) of received items.
• Prepare and pack orders for shipment, ensuring compliance with air freight and international standards.
• Produce and manage shipping documents (proforma invoices, packing lists).
• Maintain inventory accuracy using ERP systems.
• Monitor stock levels and communicate potential shortages.
• Coordinate domestic and international shipments.

Mexico Imports & Exports

• Manage import and export activities to and from Mexico, ensuring adherence to international trade laws and customs procedures, including a thorough understanding of various customs regimes.
• Analyze and interpret Mexican import documentation (e.g., pedimentos, invoices, certificates) to validate proof of import and ensure accurate record-keeping.
• Understand Mexico’s international trade processes, including tariff classifications, Incoterms, and cross-border logistics and transport strategies.

Ideal Profile

• Education: Professional diploma in logistics, office administration, or field related to international business.
• Experience: Prior experience in shipping, receiving, and administrative support.
• Languages: Fluent in English and Spanish (spoken and written).
• Technical Skills: Proficient with ERP systems (SAP, Oracle, NAV), CRM platforms (Salesforce), and Microsoft Office.
• Soft Skills: Autonomous, detail-oriented, organized, and a team player.
• Physical Requirements: Good physical condition for manual tasks.
• Communication: Comfortable in cross-functional and multicultural environments.