Job Title:  Service Coordinator

Rauland Florida is seeking a Service Coordinator who will be responsible for answering incoming calls and coordinate service technicians.

Accountabilities:

• Create service tickets in the current ComputerEase system. Work closely with the Service Coordinators and Service Manager to schedule and dispatch technicians for service repairs and replacements.
• Work with various distributors to process return material authorizations and enter corresponding information into ComputerEase for history and tracking. Responsibilities 
• Enter and maintain all service tickets in ComputerEase upon receiving request. 
• Create a service ticket and send to the technician completing the request so proper documentation is available as a history of service and correct hours are reflected on technician’s timesheet. 
• Maintain an up-to-date “Service Contract” Smartsheet.
• Work with technicians to build quotes for services and material for customer’s needs. All quotes are reviewed and approved by Director of Service. 
• Track all repair or replacement products sent and returned from manufacturers. Upon receiving equipment, ship to the customer or schedule the technician to complete the repair request. 
• Maintain past due service parts ordered and follow-up with the distributor regarding status.
• Track down parts when emergency repairs are necessary, work with all locations.
• Work with the accounting department as it pertains to service billing, repair costs and answering any questions that may arise.

Minimum Qualifications:

• Excellent verbal and written communication skills
• Excellent organizational skills
• Detail oriented
• Ability to adapt and learn company product codes and terminology

Additional Knowledge, Skills & Abilities:      

• Associate degree
• 2-3 years in scheduling or service-oriented field

Rauland Florida has been serving Healthcare and Education facilities throughout the State of Florida with integrated solutions.

As a division of AMETEK, Inc and sister company to Rauland a division of AMETEK, Inc our charter is to promote these globally recognized products in addition to offering many other quality products, systems and services.

Keys to our Success:

• Six fully staffed office/warehouse facilities within the State of Florida
• State licensed and certified
• Customized systems design/engineering
• Support Services
• 24/7Help Desk/Tech Support
• Factory trained and certified installers

Website: www.rauland-fl.com

We are a smoke free/nicotine free environment.